FAQs

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What do I need to place an order?

2018-02-27T17:12:13-08:00February 27th, 2018|

To place an order, you must be over 19 years of age. With every order you will be required to include a photo or scan of a piece of photo ID with the following: Your birth date, which shows that you are currently over 19 years old Your mailing address, which matches the mailing [...]

How Does Your Price Match Guarantee Work?

2019-06-24T13:51:06-07:00May 8th, 2017|

The product must be actively listed and sold by both us and the Canadian competitor. Send us a screen shot or link for the product that shows the product name, price, and company. Price matches are usually only available for identical products from the same manufacturer. Cannabis products like flowers may not always be [...]

What Is Your Refund Policy?

2019-06-24T13:52:35-07:00May 8th, 2017|

We treat all refunds on a case by case basis. If your product is defective or incorrect and you want to apply for a credit please contact us at support@online-dispensary.ca. You must notify us of your intent to return the product within one week after receipt. If you have consumed more than a sampling [...]

Signature Required Option?

2017-10-04T13:58:19-07:00May 8th, 2017|

For obvious reasons,  All shipments must use the “Signature Required” option. We can only insure the signature required option. We know that this is not always convenient but we have had no challenges to date when this option is used.

Replacements

2017-05-08T13:42:11-07:00May 8th, 2017|

If your shipment is deemed “not recoverable” by Canada Post we will send you a replacement package free of charge up to $200.00. We also will pay for shipping and the package will be sent with the “Signature Required” option.

What Happens if I Don’t Get My Package?

2019-06-24T14:10:31-07:00May 8th, 2017|

If you don’t get your package two days after the expected delivery date, contact us at support@online-dispensary.ca. We will then immediately start a trace with Canada Post. The Canada Post trace can take up to 5 business days.