To place an order, you must be over 19 years of age. With every order you will be required to include a photo or scan of a piece of photo ID with the following: Your birth date, which shows that you are currently over 19 years old Your mailing address, which matches the mailing [...]
The product must be actively listed and sold by both us and the Canadian competitor. Send us a screen shot or link for the product that shows the product name, price, and company. Price matches are usually only available for identical products from the same manufacturer. Cannabis products like flowers may not always be [...]
We treat all refunds on a case by case basis. If your product is defective or incorrect and you want to apply for a credit please contact us at firstname.lastname@example.org. You must notify us of your intent to return the product within one week after receipt. If you have consumed more than a sampling [...]
Unfortunately the occurrence of theft is quite high in these areas and thus we cannot guarantee delivery if we ship your package there. This means we will not send you a replacement package or refund if your package is lost or stolen.
For obvious reasons, All shipments must use the “Signature Required” option. We can only insure the signature required option. We know that this is not always convenient but we have had no challenges to date when this option is used.
If your shipment is deemed “not recoverable” by Canada Post we will send you a replacement package free of charge up to $200.00. We also will pay for shipping and the package will be sent with the “Signature Required” option.
Typically there are two possible scenarios that could have occurred: The postal worker delivered to the wrong mailbox due to an incorrect address or human error. The most common challenge is the postal worker will scan all of his packages saying they were “successfully delivered” and then spend the next day or two delivering [...]
If you don’t get your package two days after the expected delivery date, contact us at email@example.com. We will then immediately start a trace with Canada Post. The Canada Post trace can take up to 5 business days.